Staff

Expert insights and strategies shaping the sports, recreation, and entertainment landscape

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Hiring for Your Sports Facility

Hiring for Your Sports Facility The year leading up to your facility’s Grand Opening celebration is filled with site work, construction, marketing, planning, and more. When is the right time to hire – and who are the three most valuable players? Your first hire will be your General Manager. No

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Customer Service Tips for Upset Customers with SFM

SFM: Turning Upset Customers into Loyal Patrons Very few people are fans of conflict. In general, people tend to do what they can to avoid confrontation. Unfortunately, as a business owner, this is sometimes not possible. No matter how exceptional you and your support team may be at creating great

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Finding Quality Coaches for Your Sports Complex

How to Find Great Coaches for Your Sports Complex Anytime you hire a new coach or instructor for your sports complex, the stakes are high. Each person you bring to your business can have a significant impact on your company’s culture as well as the satisfaction and retention of your

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Recruitment Tactics for a Sports Complex

Staff Recruitment for a Sports Complex Staff recruitment is an underrated aspect of business success. The vast majority of sports complex startups treat recruiting as something that they’ll figure out as they go. Going into the process with a plan and practices already set in place will help to ensure

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4 Tips to Selecting the Right Facility Architect

Can’t Anyone Design a Gym? Many qualified and respectable architecture firms feature a sports facility or two in their portfolio. Choosing the architect for your facility goes beyond just the license and technical proficiency. Here are 4 tips to find the right facility architect for your project. 1. Decide your

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Improve Your Class Instructors with Staff Development

Staff Development: Getting the Most Out of Your Instructors It is well understood in the fitness industry that member retention and recruitment is key to success. With nearly 50 percent of new gym members quitting within six months, finding any factor that helps improve retention and recruitment is key to

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Using Staff Development to Create a Welcoming Environment

Creating a Welcoming Environment at Your Facility with Staff Development Starting a new business is a challenge no matter how prepared you think you are. One of the most important factors that associated with successful business ventures is the business environment. Creating a positive, welcoming first impression is a crucial

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How to Acclimate New Employees With Facility Management

Facility Management: How to Acclimate New Employees Quickly Hiring a new employee and bringing them up to speed with your business takes time, regardless of how talented they appear to be. Not only do new employees need to acclimate to the culture of your company, but they often need to

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